Return Policy

Returns & Refund Policy:

We want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

Returns

• Items must be returned within 14 days of receiving your order.
• Products must be unused, unworn, and in their original condition and packaging.
• Proof of purchase or your order number may be required.
• Customers are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect.

Refunds

Once we receive and inspect your returned item, we will process your refund. Approved refunds will be issued to the original payment method.

Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

Faulty or Incorrect Items

If you receive an item that is damaged, faulty, or different from what you ordered, please contact us as soon as possible. We will work with you to arrange a replacement or refund.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used. Any personalised or customised items may also be non-returnable unless they are faulty.

How to Request a Return

To request a return, please contact our customer service team with your order number and reason for the return. We will provide you with the return instructions.

Important: This policy does not affect your statutory rights under applicable UK consumer law.